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FAQS

Tell me About Your Cancellation Policy
Jayden Presleigh requires a credit card in order to reserve an appointment.

​In the event that you would need to cancel or reschedule a reserved appointment Jayden Presleigh requires 48 hours notice. If 48 hours notice is not given for a cancellation, the reserved credit card will be charged 25%  of the service that was scheduled. Should a cancellation occur within 24 hours the reserved credit card will be charged 50% of the service that was scheduled. "NO SHOWS" will be charged 100% of the service that was scheduled. 
If I need to Cancel My Appointment, what should I do?
Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in charge equal to 100% of the reserved service amount. Just give us a call and let us know!

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. 
Do you take coupons, gift certificates, or gift cards?
Yes, we do! Just bear in mind that appointments made with the intent to redeem a Groupon or Gift Certificate/Card are also subject to our cancellation policy. Should a guest cancel past the 24 hours notice the full value of the Groupon or Gift Certificate/Card will be charged. "No shows" are included under this policy. 

Please be aware that if you are more than 15 minutes late for your appointment, we ay not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. 
What if I am unhappy with a product I purchased?​
If you are not happy with the products you have purchased from us, then neither are we! Hair products may be exchanged for any other product, or for in store product credit within 14 days of the purchase date. Credit will be based on the amount of product returned, and returns will be in the form of a gift card or a credit onto your JP account. 
What if I am unhappy with the hair service I have received?
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to correct the mistake. "REDO"  services are scheduled exactly like regular services, but at no charge. 
The only thing we ask is that you call within two weeks of your original service, and that the redo service is with the original stylist. 
In the instance that the designer has no availability or you feel as though they are unable to provide the style you want, an exception can be made.
What is your refund policy?
Due to the artistic nature. of what we do and the inability to "return" the work provided, we are unable to offer refunds on our services. However, we will always do our best to ensure you are 100% satisfied with the level of care and hairstyle you receive.