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FAQS

Tell me About Your Cancellation Policy
Jayden Presleigh requires a credit card in order to reserve an appointment.

​In the event that you would need to cancel or reschedule a reserved appointment Jayden Presleigh requires 48 hours notice.
If 48 hours notice is not given for a cancellation, the reserved credit card will be charged 25%  of the service that was scheduled.
Should a cancellation occur within 24 hours the reserved credit card will be charged 50% of the service that was scheduled.
Appointments canceled "SAME DAY" or NO SHOW will be charged 100% of the service that was scheduled. 
If I need to Cancel My Appointment, what should I do?
 Just give us a call and let us know!
Cancellation Policy will apply.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. 
Do you take coupons, gift certificates, or gift cards?
Yes, we do! Just bear in mind that appointments made with the intent to redeem a Groupon or Gift Certificate/Card are also subject to our cancellation policy. Should a guest cancel past the 24 hours notice the full value of the Groupon or Gift Certificate/Card will be charged. "No shows" are included under this policy. 

Please be aware that if you are more than 15 minutes late for your appointment, we ay not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. 
What if I am unhappy with a product I purchased?​
If you are not happy with the products you have purchased from us, then neither are we! Hair products may be exchanged for any other product, or for in store product credit within 7 days of the purchase date. Credit will be based on the amount of product returned, and returns will be in the form of a gift card or a credit onto your JP account. 
What is your refund policy?
Due to the time and materials that go into your custom service, Jayden Presleigh, The Salon does not offer refunds. However, we will always do our best to ensure you are 100% satisfied with the level of care and hairstyle you receive.  However, we are more than happy to make adjustments to technical errors. Examples of errors are: Bleed marks, Toner spots, Uneven cut. If you feel that there was a technical error with your service, please reach out to us within 72 hours of your appointment and we will happily get you in to make needed adjustments. Any adjustments requests after 72 hours will not be accommodated. Any adjustment would need to be scheduled no later than 7 days after notifying the salon and needs to be with the original stylist. In the instance that the designer has no availability or you feel as though they are unable to provide the style you want, an exception can be made.