Got Questions? We've Got Answers.

You can book online anytime or call us at (760) 720-2946. For the best selection of appointment times, we recommend booking color services one to two weeks in advance. Availability varies by stylist and service.

Walk-ins are welcome based on stylist availability! While we always recommend booking ahead to guarantee your spot — especially for color services — feel free to stop by and we'll do our best to fit you in.

A consultation is a personalized session with a JP stylist where you talk through your hair goals, preferences, and concerns before any service. We recommend a consultation for first-time guests, major color changes, or extensions so we can plan the best approach for you.

Jayden Presleigh requires a credit card to reserve an appointment. If you need to cancel or reschedule, we require 48 hours notice.

• Less than 48 hours notice: the card on file will be charged 25% of the scheduled service.
• Less than 24 hours notice: the card on file will be charged 50% of the scheduled service.
• Same-day cancellations or no-shows: the card on file will be charged 100% of the scheduled service.

Please also note: if you arrive more than 15 minutes late, we may not be able to provide your scheduled service and a cancellation fee will apply.

Just give us a call and let us know! Our cancellation policy will apply based on how much notice you're able to give.

Yes, we do! Just keep in mind that appointments booked with the intent to redeem a Groupon or gift certificate/card are also subject to our cancellation policy. If you cancel with less than 24 hours notice - or no-show - the full value of the Groupon or gift certificate/card will be forfeited. The 15-minute late policy also applies.

Due to the time and materials that go into your custom service, Jayden Presleigh, The Salon does not offer refunds. That said, we always do our best to make sure you're 100% happy with your service, and we're glad to correct any technical errors — such as bleed marks, toner spots, or an uneven cut.

If you feel there was a technical error, please reach out within 72 hours of your appointment and we'll get you in for an adjustment. Adjustment requests after 72 hours can't be accommodated, and any adjustment needs to be scheduled within 7 days of notifying the salon, with your original stylist. If your stylist isn't available or you feel they can't provide the look you're after, an exception can be made.

We're at 2946 State Street in the heart of Carlsbad Village, CA 92008.

Tues-Fri 10am–6pm
Saturday 9am–5pm

The Experience Fee is a service and environmental fee applied to all transactions at Jayden Presleigh, The Salon — including services and retail products. It supports our credit card processing and our commitment to operating as a Green Salon — so we can continue delivering an exceptional experience in a space we're proud of.

We are intentional about how we operate. Rather than quietly absorb these costs into our pricing, we choose to be transparent — our guests deserve to know exactly what they're investing in. The Experience Fee reflects our commitment to both responsible business practices and our green salon standards.

Yes — the Experience Fee is part of every transaction, whether you're booking a service or purchasing a retail product.

The Experience Fee is a standard part of all transactions. We appreciate your understanding and are always happy to answer any questions — call us at 760-720-2946 or ask when you come in.

Lived-in color describes a customized result designed for a softer, more blended grow-out. Balayage is one highlighting technique a stylist may use within a lived-in color service. At Jayden Presleigh, The Salon, dimensional color is customized for blondes and brunettes based on each guest’s starting point and goals.

A full blonde transformation can take anywhere from 3-6 hours depending on your current hair color, length, and desired result. We always recommend a complimentary consultation before booking so we can give you an accurate time estimate.

Hand-tied extensions use wefts secured to a beaded foundation, while tape-in extensions use lightweight adhesive wefts. The best method depends on your natural hair, desired result, lifestyle, and maintenance routine. A consultation is required so our extension specialist can recommend an appropriate option.

We recommend booking at least 2-3 weeks in advance for color services, especially for blonde transformations. For bridal services we recommend booking as early as possible.

Yes. We offer complimentary consultations for color and extension services, and require a consultation for color corrections, extension installations, and bridal services. Our cancellation policy applies, and a $50 fee is charged for a consultation no-show. This allows us to assess your hair, discuss your goals, and recommend an appropriate service plan.

We currently ship within the United States only.

Please allow 1 to 3 business days for processing. After your order ships, Standard delivery is estimated at 3 to 4 business days. We will email tracking information when your order is on its way.

Standard shipping within the United States is $10 per order. The final charge is shown at checkout.

Yes. Select in-store pickup at checkout and wait for your pickup-ready email before visiting us at 2946 State Street in Carlsbad Village.

You'll receive a confirmation email with a tracking number once your order ships. If you can't find it, check your spam folder or contact us.

Contact us within seven days of your in-Salon purchase or within seven days of delivery for an online order. Eligible retail products receive Salon store credit prorated according to the amount of product remaining. We do not issue cash refunds for retail-product returns. Customers are responsible for arranging and paying for return shipping. We do not provide return-shipping labels.

Email customercare@jaydenpresleigh.com with your order number or purchase date, product name, reason for the return, approximate amount remaining, and photos if the item arrived damaged. Please wait for approval and return instructions before mailing a product. Original shipping charges are not included in the Salon store-credit calculation.

Restock timing varies by brand and product. Oribe and Ergo availability can change, so check the product page for current inventory or contact the Salon before visiting. If a restock notification is available, sign up to receive an update when the item returns.

We carry professional hair-care products including Oribe and Ergo. Visit the Salon in Carlsbad Village or shop currently available products online. Contact us if you would like to confirm availability before visiting.