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RETURNS & EXCHANGES

RETURN POLICY

We only offer store credit for returns. Items purchased from jaydenpresleigh.com are eligible for store credit within 14 days of purchase. Returns must be postmarked within 14 days of receipt of your order, all sales after 14 days are final.

We will process your return as quickly as possible, however, please allow up to five to seven business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund of original order. 

All stickers must be intact and the package in good shape. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

 

HOW TO RETURN YOUR ITEM(S)

Please contact us with your order number and reason for return. A Return Authorization (RA) number will be issued via email within 24 hours. 
Items returned without a RA number will not be accepted. 
Please locate your order number on either your order confirmation email or the packing slip included in your shipment. 
You have 14 days from the receipt of your order to request a Return Authorization.

 

SEND YOUR RETURN TO:

Jayden Presleigh, The Salon
2946 State Street 
Carlsbad, CA 92008

 

DELIVERY OF STORE CREDIT

If shipping your return, you will receive an e-gift card via email within three business days of the delivery to our store, once it has been processed. Shipping fees will not be refunded and will be deducted from the total.   

 

EXCHANGES

If you need a different product, please note the product you want on your invoice and send it back to 2946 State Street, Carlsbad, CA 92008. If we have the item in stock, we will ship it to you. If we don't have your requested size, we will send you an e-gift card with store credit.